Web Client calls no audio when IP phone online.

[varietel]

When a user logs into the web client for their extension, they have no audio if their IP Phone is registered also. V18 we used to do this all the time. V20 seems to have broken that mirroring. What am I missing in the configuration?

 

[SteveITS]

They should be unrelated. Though both can't answer the same call of course. Web client audio is typically a firewall issue, does the firewall test pass?

To what is "call using" set in the web client's dialer popup?

 

[KyriacosS_3CX]

Hi,

As mentioned above, check the Call using setting: