Web Client Disconnected. Reconnecting

[mayertech]

I have a single new user who is having issues connecting to the web client, just shows "Web client cisconnected, reconnecting in XX seconds". I can log into their web client from any other computer except the one they use. They have a laptop running Windows and I have tried logging in from Chrome and Edge, I have also tried rebooting the server already. Any suggestions?

 

[SteveITS]

Wireless? Try a wired connection.

 

[mayertech]

User isn't able to connect wired. All 40 other users on this system are on wireless so i don't think that's the issue. This is the only user unable to log in, and their account works on any other computer.

 

[Guillaume Bourgeois]

Is the PBX located on the same network as the user? (Or VPN)

If yes, ensure their local IP is not blacklisted.

 

[mayertech]

I was finally able to get them connected using Firefox. Chrome or Edge won't connect, any idea what could cause that?

 

[SteveITS]

Well that implies not a networking issue. Try clearing cache/cookies? (Easy way to test that is an incognito window)