Solved Web Client Granular Permissions?

[amoorman]

Good Afternoon #CX Community!

Quick question is their a way to control the intercom feature for users on the web client?
We've removed the check mark from "Can Intercom" but that only applies to the person callings physical phone.

Our situation, we have managers with physical phones and several employees using the web client. We'd like to prevent the employees from using intercom right into the managers office and potential sensitive conversations taking place.

Thank you for any light you can shed on this!

 

[Evolute IT]

There's two levels of rights: manager and user.

make sure you removed it from the user section as well.

use groups to make this easiee

 

[ChrisC_3CX]

@amoorman

Just to be clear, the "Can Intercom" right only affects the ability to place an intercom call and not to receive one. That said, it is set on the extension level meaning that, regardless of where the extension is provisioned or being used (IP Phone, 3CX Webclient, 3CX App) it should take effect.

If you try to Intercom while having the "Can Intercom" right disabled, a call will be placed but will not be an Intercom call, it will act as a normal call meaning that it will start ringing the callee's extension until answered by the user or until it reaches timeout.

 

[amoorman]

Thank you both for the feedback!! That got us straightened out!

 

[ChrisC_3CX]

Glad I could help! Please don't hesitate to post a new thread if you need additional assistance or information!