Web client phone audio problems

[msardi]

Hi all,
I have a problem trying to make a phone call with the web client in Chrome. The call is stablished but there is no audio in any direction.
Ports UDP 9000 to 10999 are configured in firewall and audio in webmeeting is working properly.
Any ideas?

Thanks and regards,

Matias

 

[SteveITS]

Does the firewall check pass?

 

[msardi]

Does the firewall check pass?

Just SIP ALG error.

Matias

 

[JohnS_3CX]

Hi Matias,

Firstly we recommend that ALG is disabled on your firewall so it will not interfere with the SIP protocol (which can also affect audio).

Then, once this is done, try making another call to see if the problem is resolved (you can call the *777 echo service to hear your own voice).

Please note that the webclient also has audio device settings that need to set, and Chrome must be given permissions.