Solved Web Client - phone not connected issue

[Seddik El Behi]

I have a good working v15 of 3cx.
All supported through 3cx IP phones Yealink T21P_E2 registered in the phones and the management console of the local server.
I am using a customized template but tested also with the default template and the same.
Calls work fine.
But when i am logging in with the webclient then i got the message: phone not connected (Phone Icon Red).
And cannot make or receive calls from the webclient.

Please advice.

 

[YiannisH_3CX]

Hello @Seddik El Behi

What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.13103.5.
What firmware are the phones on? Do you see the phones are registered in the Phones tab?

 

[YiannisH_3CX]

Please navigate to Settings / Parameters and search for "CSTA_USER_AGENTS"
Copy the value to a file just in case something goes wrong and replace it with the following values"

Fanvil X,Fanvil C400,Fanvil C600,Fanvil H,Htek UC8,Htek UC9,snom3,snomD,snom7,snom8,Yealink SIP-T19P_E2,Yealink SIP-T19_E2,Yealink SIP-T21P_E2,Yealink SIP-T21_E2,Yealink SIP-T23,Yealink SIP-T27,Yealink SIP-T29,Yealink SIP-T4,Yealink SIP-T5,Yealink SIP-CP920,Yealink SIP-CP960,GrandStream GXP2170,GrandStream GXP2160,GrandStream GXP2140,GrandStream GXP2135,GrandStream GXP2130,GrandStream GXP17,GrandStream GXP16

Restart all services and let me know if that works.

 

[Seddik El Behi]

Thank you problem resolved

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread.