Web client registration problem.

[squarewave]

So I just upgraded an instance to v20 and have noticed a weird problem.

If the only place an extension is logged into is the web client, it will not show as registered on the server and calls go straight to voicemail.

The web client can dial out fine but can't receive calls.

Logging into the extension anywhere else (desk phone, 3cx mobile app for example) will register the extension. Once it's registered, the web client rings and can answer calls just fine.

Logging out of the other place so the extension is only using the web client causes it to be unregistered again and unable to receive calls.

 

[fxbastler]

This is probably due to the website's lack of permissions in the browser, such as notifications.
What browser are you using?
Do you see a bell on the left side of the website?

 

[squarewave]

I've tried Edge, Chrome and Firefox thus far, all same results. In Chrome, I ran down the list of site permissions and made it as permissive as possible.

I've deleted the extension and remade it and tried making another extension as well, same results.

And yes, I've clicked the bell and allowed notifications. No change.

 

[fxbastler]

this?







and reload?

 

[ictexel]

We do have the same problem started today. No webbrowsers are able to get into the Queue or are available online. But the can call out, but we cannot call the offline extensions, there are direct in voicemail. Are there any updates on this?

 

[SteveITS]

Try resetting the site permissions in the browser.

Post in thread 'Extension says "Not registered" when only using the webclien'

Mar 21, 2025

Also, sometimes with a browser update, you may need to reset the permissions, as you may not see the bell icon on the top left as well.

• NicholasP_3CX

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