Web Client V18

[HNR]

Hello all,

I have installed V18 softphone. I can see that version is using voice codec OPUS for internal call.

My issue:
When i do call external all works fine, but when i do internal calls, between user inside 3CX i have background noise (like tok, tok, tok, each more or less 20 seconds), i don´t know what is it, so i can do eliminate it?

note: Both calls (external and internal) cross a Fortigate firewall, but i only have problem in internals calls.


Questions for my LAB:
I have installed V18 softphone. I can see that version is using voice codec OPUS for internal call.
How can change it?
Is it possible to have uses with codec g711 e others with codec opus?
The 3CX transcoding works fine?
In ancient version was possible to have one codec for internal calls e other for externals call. It is possible in V18 ?
--- If yes, how can do it ?

Many thanks,
HNR

 

[VasilisV_3CX]

Hi @HNR,

When i do call external all works fine, but when i do internal calls, between user inside 3CX i have background noise (like tok, tok, tok, each more or less 20 seconds), i don´t know what is it, so i can do eliminate it?

I'd start by testing this. What happens if you:

1. Register two extensions on mobile clients and make a call from one to another?
2. Log in to the Web Client on two different extensions and call (I believe this is the softphone you're talking about?)
3. Try it from the 3CX Windows Client, does the same thing happen?

Also check your Settings >> Codecs, change the codec order of the "Codec order for LAN connected devices or Apps connected to WiFi" and give it another test.

 

[HNR]

Hello Vasilis,
Many thanks for your quicky response.

I had already tried looking for "Codec Priority for Local/Internal Calls" on 3CX version 18.0.237 (where i have the problem), for change codec priority, but i can´t find it. Can you help me ? If possible give me the path like: Settings >> Codecs>> .... >>...

On version 16.0.9 is very easy find codec priority for internal or external call.

After i answer your questions.

Tks
HNR

 

[Evolute IT]

Hello Vasilis,
Many thanks for your quicky response.

I had already tried looking for "Codec Priority for Local/Internal Calls" on 3CX version 18.0.237 (where i have the problem), for change codec priority, but i can´t find it. Can you help me ? If possible give me the path like: Settings >> Codecs>> .... >>...

On version 16.0.9 is very easy find codec priority for internal or external call.

After i answer your questions.

Tks
HNR

It's in Settings > Codecs now. First blue box at the top.

If you don't see it, you're not using the right admin user.