Web Client Wallboard

[Neil @ CommsProvider]

Good afternoon,

We have a customer asking about the 3CX wallboard within the 3CX web client. There big question is what data does it show them and what period it might cover. Also, how do they change this? As it is not a feature we use much we are unsure, and having looked round i cannot seem to find user documents for it.

Cheers

 

[TheodorosG_3CX]

In regards to your inquiry and as you can see the 3CX Wallboard on the Web Client will show various information like the number of calls waiting, average talk time, the number of answered or abandoned calls, the number of busy agents etc. This information is regarding the agents of the queue and depends also on the Queue statistics.
If you want this information to be shown per day you need to set the queue statistics reset under Dashboard<<Call Queues<<select queue to edit<<Advanced tab<< Schedule Queue Statistics Reset.
Setting this option for example to reset every day at midnight, the next day will start showing the statistics of the day and so on. This only affect the Wallboard statistics and not the reports.
As for the other inquiry, the Wallboard cannot be customized.

 

[Neil @ CommsProvider]

Thanks for the info. We'll have a play and get back to the customer