Web meeting recording and child safe guarding

[gregsmith0]

Hi

I have read a few Forum requests over the years where the ability of the 3CX admin to get to the call recording of a web meeting has been discussed and I don't think I have ever seen an answer that would help me.

We use 3CX in a Distance Learning Organisation and for child safeguarding reasons we record all our calls between our students and our tutors. These are all recorded by our cloud instance and backed up to cheap storage overnight. excellent!

However, increasingly our tutors are using 3CX web meetings as a vastly superior option for delivering tutorials. That is great from an academic standpoint but is causing us some safeguarding concerns. The Tutor, as the organiser of the meeting, is the only person to receive an email with the location of the meeting. The 3CX management interface

won't allow us to enforce recording of a meeting
won't tell us that a meeting has taken place,
won't allow us to automatically download a copy of the meeting and store it on our own servers

I am sure that I am not the only person frustrated by this and as more and more educational establishments attempt to teach remotely, I am sure that I will not be alone in having the same safeguarding concerns.

If anyone has a workaround for these issues I would be very grateful to hear them.

Greg

 

[VasilisV_3CX]

Hi @gregsmith0,

I've tested this and I'm afraid there isn't a perfect way to accomplish this, as using the RestAPI to create meetings where the organizer doesn't join but the co-host (tutor) and student joins does work, however without the permission for the co-host to end the meeting, the meeting can continue for up to 24hrs (people can log in after the tutor has left - so this isn't a great solution).

The easier way to do this is to enforce that the tutors hit record and upload their vids to a central repository after their sessions (perhaps as a term of their employment), ensuring the safety of your students.

 

[gregsmith0]

Hi Vasilis

Thanks that is a partial solution. The problem is, if a tutor was doing something that would break safeguarding rules, they are unlikely to abide by the terms of their employment. After all, they would have breached their agreement already, by breaking safeguarding rules.

Still, I am very pleased that someone at 3CX is thinking about this as I am sure it will be a growing issue for you and your users.

Kind regards

Greg