Web visitors inbound calls are not capturing in call journaling

[svranju1986]

I had done my integration of CRM with 3CX. But Web visitors inbound calls are not capturing in call journaling.

 

[edossantos_sipcaller]

I had done my integration of CRM with 3CX. But Web visitors inbound calls are not capturing in call journaling.

This is by design, because you don't have a caller's number in that case, so there is no way to match a contact from your CRM. Only calls coming through a SIP Trunk trigger the CRM integration.

 

[Evolute IT]

This is by design, because you don't have a caller's number in that case, so there is no way to match a contact from your CRM. Only calls coming through a SIP Trunk trigger the CRM integration.

Couldn't it use the email like it does for lookup? Then use that contact to log the "call".

 

[edossantos_sipcaller]

Couldn't it use the email like it does for lookup? Then use that contact to log the "call".

The email is not received in the Call Control API for the WebRTC call, this is why this was not implemented. Of course, this could be improved in the future, but changes are required.

 

[Evolute IT]

The email is not received in the Call Control API for the WebRTC call, this is why this was not implemented. Of course, this could be improved in the future, but changes are required.

Ahhhhh makes sense! I was wondering why it wasn't following the regular flow!