WebAPI for 3CX

[OlegOLP]

Alternative REST API interface for managing some objects in 3CX such as active calls, users, queues, groups, phonebook and call control.

The product allows you to implement the following 3CX management cases:

• Getting a list of active conversations
• Click-to-call or making an outgoing call from the CRM system
• Call termination by extension, queue and external number
• Automatic outgoing calls using IVR or a queue of call center operators
• 3CX phonebook management and synchronization with CRM system
• Getting status and managing 3CX queues. Adding and removing operators and queue managers.
• Reading and managing extension status
• Extension management e.g. adding and removing users
• WebAPI also records the history of changing extension statuses

All methods are independent of the use of the client application. WebAPI does not depend on using the 3CX CRM template.
There are both builds for Windows and Debian.

You can download the collection for Postman and try it on our test environment.
The option to download and install WebAPI on your own 3CX server for 15 days is also available.

Limitations.
Root access to the server is required.
The product is incompatible with 3CX SMB.

Product page

 

[OlegOLP]

 

[Blutarsky]

Where do I get the webapi access key

 

[OlegOLP]

Where do I get the webapi access key

please follow https://creomate.com/start

 

[Christophe DaSilva]

Hello everyone;


Thank you for this system, OlegOLP. I would like to reiterate Blutarsky's question: do you know where to find the AccessKey for his 3CX account to directly make a request for an outgoing call? Thank you for your assistance.

Best regards

 

[OlegOLP]

Hello everyone;


Thank you for this system, OlegOLP. I would like to reiterate Blutarsky's question: do you know where to find the AccessKey for his 3CX account to directly make a request for an outgoing call? Thank you for your assistance.

Best regards

Hi,

Please, use AuthKeys.csv
Documentation https://creomate.freshdesk.com/support/solutions/articles/101000402809-config-files-windows-
or email us and we will help

 

[Christophe DaSilva]

Thank you, OlegOLP, for your feedback.

 

[uacsd]

Hello, OlegOLP,

My company is considering your product for deployment on our 3CX instance. A WHOIS analysis of your domain name indicates that your team is from Russia. Please comment on this.

I am sure that for many other 3CX users (including Creatio clients) it will be important to know this information.

Thank you.

 

[OlegOLP]

Hello, OlegOLP,

My company is considering your product for deployment on our 3CX instance. A WHOIS analysis of your domain name indicates that your team is from Russia. Please comment on this.

I am sure that for many other 3CX users (including Creatio clients) it will be important to know this information.

Thank you.

View attachment 40507

The company operates in Serbia and is physically located in Serbia and Czech Republic. Some of our employees come from Russia.

 

[uacsd]

Yesterday we successfully deployed our integrations using this solution.
Simple webhooks is what we wanted. @OlegOLP was constantly in touch and in real time helped us achieve success. It was a very good experience, I recommend this solution.

Thank you, @OlegOLP .

 

[nicojmb2]

One question, the "makecall" method return the "callID" from 3CX to after catch with other information?

 

[OlegOLP]

One question, the "makecall" method return the "callID" from 3CX to after catch with other information?

No. the method initiates a call and at this point in time there is no information about the call id yet

 

[nicojmb2]

No. the method initiates a call and at this point in time there is no information about the call id yet

So, wity your api how we can catch the call info with the call made from api?

I've a custom CRM and need to call from the cRM interface and then get all the call info, ¿how get this info with your api?

 

[Evolute IT]

So, wity your api how we can catch the call info with the call made from api?

I've a custom CRM and need to call from the cRM interface and then get all the call info, ¿how get this info with your api?

Wait a bit, 3CX is coming with an official call control web API. In the meantime, the configuration API is also available.

 

[nicojmb2]

Wait a bit, 3CX is coming with an official call control web API. In the meantime, the configuration API is also available.

Yes, but no ETA right now, we have projects waiting for this api but never arrive.

 

[OlegOLP]

So, wity your api how we can catch the call info with the call made from api? I've a custom CRM and need to call from the cRM interface and then get all the call info, ¿how get this info with your api?

you will receive the dialing event via webhook. there will be a unique call id and the number of the client and operator