webclient call history not update

[rentalan]

the webclient call history lastest by 10 April 2019, but recording history latest by today.
pleas advise how to resolve the issue

 

[JohnS_3CX]

Hi,

What browser are you currently using? If the call history appears correctly elsewhere (i.e Windows Client, Android client etc) then just try to empty your browser cache to force the Webclient to reload.

You can also try to open an Incognito window, or launch on another browser/pc that you haven't used before as a test.

 

[rentalan]

hi,
i using firefox and opera, both show no update on call history

regards

 

[JohnS_3CX]

Only Google Chrome is supported for the Web Client.

Also, have you purged your call records by any chance? If that's the case they will also be missing from the management console and the webclient as a result, but the call recordings will remain which would justify the behavior you described so good idea to check this too.

 

[rentalan]

no purged call history on chance... will try on chrome for webclient.
will update you the outcome