Webclient in Chrome cannot load

[DasGP]

Hi

Since yesterday I experienced the following error twice:

In Google Chrome, I cannot connect to the webclient of my local 3CX installation. After the loading screen only the message "Disconnected. Awaiting network" appears (in German: Getrennt. Warte auf Netzwerk). But everything is fine with the network and at the same time I can connect to the webinterface with Edge or Firefox.

Clearing the cache and rebooting seems to help, but after some hours the same message appears. I didn't find anything about this in the forums, does anyone have an idea what to do there?

 

[YiannisH_3CX]

Hello @DasGP

Do you the same issue with other PC's in the same environment or just with your PC? Also what happens if you open the webclient in incognito? Does the same issue popup?

 

[DasGP]

At the moment it works again after clearing the cache, but I'll try incognito mode next time.

This issue happens just with my PC, all the others work correctly. There was nothing changed or altered so I don't know where to start searching for the cause.

 

[YiannisH_3CX]

Since the issue is isolated on your machine i would assume that there is an issue there. Perhaps an issue with antivirus or windows firewall?

 

[DasGP]

Thank you for the fast reply. I just don't fully understand this error, what condition causes it?

While having the error with <ip>:5001/webinterface, I can connect to the <ip>:5001 admin console in chrome. I can also connect to the webinterface on the two other browsers and my Norton antivirus/firewall logs nothing about that.
Also that cleaning the cache helps means to me that there is some state stored that doesn't correspondent to the actual state, but to investigate further I would need to understand the error

 

[florink]

Do you have any third party extensions/plugins installed in Chrome? Are you using the default settings?

 

[DasGP]

Hi all

We set up a new receptionists PC and have this issue again. There is the latest Chrome, the latest Norton Antivirus and no extensions at all installed.

Loging in into the webclient fails (Disconnected. Awaiting Network), but it works fine from Firefox. The cache was cleared but still the same behavior. Do you have any idea where this error could come from or what I could try?

Thank you very much

 

[StefanW]

<ip>:5001/webinterface is just a typo for <ip>:5001/webclient?
webinterface we dont have? Also to use the webclient in full, ensure to use it with https://{fqdn}:5001/webclient!