Hi
3Cx V18 Update 4 running on a Windows Server 2019 Standard box on prem (well actually in a data centre 5 miles away)
Just a quick question. We have multiple call queues for different departments. Users using the Webclient (Google Chrome) who are queue agents, when in PANEL, set to ALL view, they can see listed in the lower half of the screen, all agents in all queues, instead of just their own queue agents (see screen shot)
Is this normal, or can this be changed?
It's not a massive problem, just annoying. Changing from ALL to QUEUE CALLS solves the problem, until you click out in to TEAM or CHAT, and when coming back in to PANEL it revers to the ALL view.
Annoying for our users but not the end of the world.
Just wondered if this was fixable.
Many thaks
James
PS sorry just noticed the screen shot isnt great, doesn't show the extent of the issue. if you were to scroll down you would see 30+ agents from all the multiple queues
3Cx V18 Update 4 running on a Windows Server 2019 Standard box on prem (well actually in a data centre 5 miles away)
Just a quick question. We have multiple call queues for different departments. Users using the Webclient (Google Chrome) who are queue agents, when in PANEL, set to ALL view, they can see listed in the lower half of the screen, all agents in all queues, instead of just their own queue agents (see screen shot)
Is this normal, or can this be changed?
It's not a massive problem, just annoying. Changing from ALL to QUEUE CALLS solves the problem, until you click out in to TEAM or CHAT, and when coming back in to PANEL it revers to the ALL view.
Annoying for our users but not the end of the world.
Just wondered if this was fixable.
Many thaks
James
PS sorry just noticed the screen shot isnt great, doesn't show the extent of the issue. if you were to scroll down you would see 30+ agents from all the multiple queues
