Webclient Phone Not Connected

[kugla007]

Hi,

I can't make and receive calls in the WebClient. I haven't used this feature before so I'm not entirely sure as to what to do.

Upon logging into the webclient it displays a red icon and says Phone Not Connected.

If I launch the Windows 3CX client then that Softphone is showing under the phones as registerd and I can manage it from the webclient.

What do I need to do to make calls directly from the browser without using any other (soft)phone? I've read that this should be possible in 15.5. SP6 version - am I mistaken?


I'm using Chrome V71.0.3578.98 and our 3CX Version is 15.5.15502.6

 

[YiannisH_3CX]

Hello @kugla007

To use the web client as a stand alone client you need to enable the option in the 3CX management console. Please navigate to Settings / PBX and enable the option "Enable WebRTC softphone in Web Client (Beta)". Then make sure that you are accessing the web client with the https link.

 

[kugla007]

Thank you, that worked.

 

[YiannisH_3CX]

Glad i could help