Webclient Queue Login/Logout

[infinity5]

We've noticed an issue with the Queue Login/Logout option in the Webclient on V18, the issue is that it does not do anything, this was working about a week ago.

Anyone else having issues with the login/logout link?

 

[Constantinos Constantinou]

Hello @infinity5 ,

Did you update your PBX since last week? What is the exact build that you are currently in ?

 

[infinity5]

Unknown to me, the system is updating daily, I usually set to weekly must have missed that, so yes I guess it must have updated.

Version is 18.0 (Build 1880)

 

[Constantinos Constantinou]

Can you please be more specific what is your scenario ?

From where do you do the Login/Logout from Queue?

* I've tested to login/logout agents as queue manager from panel and everything works as expected.
* I've checked from a normal agent to login/logout and again everything works as expected.

 

[infinity5]

Login/Logout from the Panel as a Queue Manager is fine.

This is specifically when a user clicks on their profile image (top left) and chooses Login to Queue or Logout from Queue.

I have also just tested the *62/*63 shortcodes to login and logout. Dialling them says this extension is logged into or out of the queue however the queue status does not change.

So the only way to log into or out of a queue at the moment is for the queue manager to do it for the user.

 

[Constantinos Constantinou]

Can you please define where the "queue status" is not changing?

 

[infinity5]

The queue status was not changing in Panel.

We have resolved this by removing the affected Queue Agents from the queue and re-adding them.