WebClient- Settings- Audio/Video unable to change

[Matt Waechter]

I have an end user who is hard of hearing and wants to change ringer and mic settings. I found this thread:
https://www.3cx.com/community/threads/the-current-device-does-not-support-media-settings.69935/
of the same issue but it's locked. I have found if I remove the Chrome extension, reinstall the extension (prior to activating the extension) I can make these changes. But once the extension is activated you can not make the changes. I have removed all other extensions to verify there was not a conflict. The same actions are needed in Incognotio mode.
3CX: Enterprise 16.0.5.611 and .612

 

[Evolute IT]

I have an end user who is hard of hearing and wants to change ringer and mic settings. I found this thread:
https://www.3cx.com/community/threads/the-current-device-does-not-support-media-settings.69935/
of the same issue but it's locked. I have found if I remove the Chrome extension, reinstall the extension (prior to activating the extension) I can make these changes. But once the extension is activated you can not make the changes. I have removed all other extensions to verify there was not a conflict. The same actions are needed in Incognotio mode.
3CX: Enterprise 16.0.5.611 and .612

Those settings only apply for the Webclient. If you use the browser extension, go into the Menu > Settings and you'll have the same options for the extension.