webclient stability issue

[mohamed.saber]

we are experiencing issues with server connectivity, every while server is unreachable and after almost 30 Sec it gets up again.
i tried to restart the server, still the same. also, real-time numbers (serviced and Abandoned) can i get them back ?

 

[NicholasP_3CX]

Things you will need to check:

1. specifications of the server. You would need to follow the guide at https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/

For your size of deployment you would need to follow the "Large".

2. As you are on prem, you would need to ensure that you have split DNS poroperly configured on your network.

3. Check your network for interference, and that QoS is properly configured to prioritise SIP, HTTPS and RTP traffic to your PBX.

There was another case on the forum just today where a network backup was created and the SBC would drop out, so prioritise your VoIP packets.