Webclient Timing Out before loading - can't pull up login screen

[fullstackmarketing]

Our webclient address is https://xxxxxxxxxxx.my3cx.us/webclient
The page keeps timing out without pulling up anything. Tried in Chrome, Safari, and Firefox all with the same timeout error.
Unable to connect on iOS app, as well.
We currently cannt accept calls and need to get back up and running. Thanks.

 

[VasilisV_3CX]

Hi @fullstackmarketing,

Have you perhaps got your firewall blocking traffic in and out of port 443?

 

[fullstackmarketing]

Hi @fullstackmarketing,

Have you perhaps got your firewall blocking traffic in and out of port 443?

We don't use a firewall. I'm in Colorado and my partner is in Arizona and we're both having the same issue. We've been able to access the web client since May.

 

[NickD_3CX]

We don't use a firewall

I find this a bit hard to believe, you may just have a router from your ISP, but that still block access of incoming requests, so you would need to open ports.

Moving forward though, a few more things to try and narrow things down:

• Where is your 3CX Server installed? On Premise, on a Hosting Provider (e.g. Amazon EC2)?
• How did you install it (using the ISO, Customer Portal Configuration Wizard, etc)?
• Can you access https://xxxxxxxxxxx.my3cx.us/ (not the WebClient, the Management Console). If not what happens, do you see the log screen, if you enter the correct Admin credentials, does it log you in or do you get a message?
• Have you tried rebooting your 3CX Server?