web client

  1. Web Client Manager Panel select text

    The Manager Panel in 3CX Web Client seems to have changed in version 20.3.16 (or earlier). Previously the Manager Panel allowed to copy the phone number and details per selecting text and then copy. In the new version when you try to mark/select text a drag and drop function is executed and...
    • icsda
    • Thread
    • manager panel switchboard web app web client
    • Replies: 4
    • Forum: Web Client
  2. david.taylor

    Feature request: "not registered" → "offline"

    Hi Please can I request that the text "not registered" (as shown on the team tab and elsewhere) is changed to "offline" or similar. While we in the telecoms industry understand that "not registered" refers to the absence of SIP registration, normal end users do not understand this and instead...

  3. Sound/Mic Issue that is happening to Webclient only

    Greetings, So we have about 270 Users, Using Webclient to be make and receive calls for about 6 years without a single issue. last month we upgraded From v18 to v20 and we had some issues related to notifications popups and making the users registerd so they can appear online and then receive...
    • k.hamza
    • Thread
    • microphone sound web client
    • Replies: 10
    • Forum: Web Client
  4. ASheng

    Enable Fuzzy Search Across All Main Contact Lists (Web, Desktop & Mobile)

    Hello 3CX Team and Community, I would like to propose a significant user experience enhancement for the contact search feature, which would benefit the entire 3CX user base. Currently, the main contact search in the Web Client, Desktop App, and Mobile App primarily operates on a prefix-based...
    • ASheng
    • Thread
    • contacts fuzzy search search usability web client
    • Replies: 0
    • Forum: Web Client

  5. Jabra Evolve 65 headset background noise

    Hey Everyone, We have a client using the Jabra Evolve 65 headset, and on 3CX it seems to pickup a lot of background noise. Especially (what I suspect is) Ceiling Fan noise, and also keystroke are very loud. The odd thing is, it is only in the 3CX webclient. When the same person uses teams...

  6. Unable to receive calls or listen to voicemail

    One of our users reported being unable to listen to voicemails in the webclient. They click the play button but nothing occurs (no call to voicemail is made). Additionally, when we tested with the user, we found they were unable to receive any incoming calls, although outgoing calls work fine...
    • selfdesign
    • Thread
    • receiving self-hosted voicemail web client
    • Replies: 0
    • Forum: Web Client

  7. macOS Sequoia 15.3.1 - issues with web client (multiple browsers)

    Hi All Any advice regarding this... Web clients on MacOS Sequoia 15.3 and 15.1 Theres no sound on either end - Mic permissions are enabled and multiple browsers were tried(safari, chrome and Firefox) But teams calls on the same devices work (app not browser)
  8. JohnWoodCC

    3cx webclient v20 issues

    Since we upgraded to version 20 update 3, the webclient shows a lot more extensions than before. It shows our classroom extensions, which had never been shown before. The classroom department, which has been set for years, is configured not to publish. Is there another setting that needs to be...
    • JohnWoodCC
    • Thread
    • desktop app v20 department version 20 web client
    • Replies: 2
    • Forum: Web Client
  9. kinetix

    V20 "RESET" Flexibility

    In V18, we had the ability to reset,or "Regenerate" the specific passwords we may have needed to have reset. In V20, we can only "RESET" and it resets all the passwords. It would be great to have the specific flexibility back again. Here is our use case: - 150 User Extensions. - Most are...
    • kinetix
    • Thread
    • mobile app password reset reset web client
    • Replies: 1
    • Forum: Server

  10. No Push notifications on windous in Edge PWA

    Hi everyone, im new in V20.0 Update 3 (Build 806) and now have problem with call notifications. My system run in AWS with SBC on Raspberry. Several of my college use PWA and receives same problem. I already check all notifications in browser, but still have problem. I also try this variant...
    • Hromodeus
    • Thread
    • edge notificaition pwa v20 client web client
    • Replies: 7
    • Forum: Web Client

  11. Auto-Answer removed from Webclient

    We are trying to enable auto-answer for a client however it appears the option to do this has been removed from the webclient. Has this feature been moved elsewhere? It used to be under Settings> Audio/Video. Any ideas?
  12. jack.duke

    Bulk Edit Users on V20

    Please bring back the ability to bulk edit users on V20, mainly for editing all user's BLF keys as an admin (Rather than doing it individually for each user on their own web client. It's also useful to change other settings like Disabling voicemails, switching off missed call notification etc.

  13. App no longer shows who other agents are on a call with

    The PWA web app would previously show the contact name or phone number other agents were on the phone with in the Team view. This was really handy. And it's gone in V20. It just shows the agent as Busy. Is there a setting somewhere that I haven't found yet to re-enable this? Or is it something...

  14. Web Client 20v - Screen notification priority.

    The 3CX instance we use has been updated to 20v and when it calls one of our queues the Web Client doesn't jump in front of the tabs like before, it's identical to the PWA. I know that the Microsoft Store version has push notifications, but I'm not talking about that. Is there any forecast of...

  15. Turn off 3CX mobile app while allowing the web client

    Hi, Is there a setting to turn off access to the iphone/android mobile app for an extension while allowing the user to continue to use the web client? We want to make sure the user is at their computer rather than answering while away on their personal cell phone. Thanks!
    • Joey D.
    • Thread
    • mobile app web client
    • Replies: 1
    • Forum: iOS

  16. Keypad greyed out on Dialer (webclient, desktop app affected)

    Hi Team, Hope someone can help. This is an isolated issue (atm) - Photo's to be provided. Live Example: The customer was trying to record a greeting however when they tried to use the keypad on the dialer (photos provided) It is greyed out. Actions Taken: - Deleted Extension and re-added...
    • andytelco
    • Thread
    • customer service desktop app troubleshooting web client
    • Replies: 12
    • Forum: Web Client

  17. New user passwords and password resets

    Hello everyone, we recently updated 3CX and the passwords are no longer being sent in the welcome emails. This would usually be fine and everyone can just set their password by resetting it, but since we use multiple different email domains for each user, it's hard for the users to guess which...
    • Martin N.
    • Thread
    • password reset user profiles web client
    • Replies: 0
    • Forum: Web Client

  18. The call recording history comes up again and again.

    Call recording history can only be viewed from the app for a certain period of time. Scrolling loops through the same history from the first date. From the management console, there is an older history, but is there a fixed period of time for the call recordings that can be viewed on the app? It...
    • yono
    • Thread
    • desktop app recording recording logs web client
    • Replies: 3
    • Forum: Web Client

  19. Outgoing audio delay on Chromium based browsers, PWA app and Desktop App.

    We have a few users where they have a 4-5 second delay before they can speak in the webclient in Chrome after answering a call. This applies to Edge and PWA apps, and also the Desktop client. The issue doesn't exist in firefox or on the 3cx android app on the same networks. These extensions...
  20. RadyAir

    Webclient cannot log in on single PC

    3CX Enterprise 32SC - 18.0 U7 (312) running on AWS with hot failover (never used but tested once successfully) We have several users with problems registering correctly on their smartphone 3CX app from Home wifi. works fine in the office. This user described below is one of those users - I will...
    • RadyAir
    • Thread
    • incorrect password web client
    • Replies: 4
    • Forum: Web Client
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