Webclient: unable to intercom

[kuitogu]

User 1: rights -> can intercom
Paging code: set to *9
Created also a paging group -> only member: user 2

User 1 -> calls *9ext2 -> intercom doesn't work
user 1 -> calls paging group -> intercom doesn't work

Webclient only, no ip phones involved.

 

[Evolute IT]

User 1: rights -> can intercom
Paging code: set to *9
Created also a paging group -> only member: user 2

User 1 -> calls *9ext2 -> intercom doesn't work
user 1 -> calls paging group -> intercom doesn't work

Webclient only, no ip phones involved.

The Webclient doesn't support Intercom. You need IP Phones for this feature. (That's the way SIP works, not 3CX-related.)

 

[kuitogu]

Thanks! another question then: if I use the windows 3cx client and receive an intercom there.. Can there be an intercom announcement? I would like to be notified when intercom starts

 

[Evolute IT]

Thanks! another question then: if I use the windows 3cx client and receive an intercom there.. Can there be an intercom announcement? I would like to be notified when intercom starts

The DesktopApp won't auto-answer, as it is basically the Webclient in an app.

HOWEVER, I believe the older Windows Client (which is still supported) supports it and would play a tone when it starts, like an IP phone.

 

[ChrisC_3CX]

@ConceptsWeb is correct, the Windows App can answer and intercom call, but, it will not play a tone, not for intercom at least. It will play a tone if the call was made to a paging group however.