Hello!
We are using a Cisco CP-8851 3PCC phone that we registered to our server without provisioning (as it is not 3CX compatible) and it works fine. We are even using BLFs and other functions.
The problem is that we can't place a call via the web client or the desktop app. In the web client we are getting an error message saying, "Phone not connected" and in the desktop app we are forced to use the computer's mic and speakers. In the app, in the drop-down menu we don't get any other choice apart from "call using desktop app".
Via the windows client we can call the number normally and the call is made via the phone with CTI, but it is inconvenient.
We are using
3CX V18.0 update 6 (build 908)
Chrome Version 111.0.5563.65
Is there any solution to this problem?
Thank you in advance!
Chris
We are using a Cisco CP-8851 3PCC phone that we registered to our server without provisioning (as it is not 3CX compatible) and it works fine. We are even using BLFs and other functions.
The problem is that we can't place a call via the web client or the desktop app. In the web client we are getting an error message saying, "Phone not connected" and in the desktop app we are forced to use the computer's mic and speakers. In the app, in the drop-down menu we don't get any other choice apart from "call using desktop app".
Via the windows client we can call the number normally and the call is made via the phone with CTI, but it is inconvenient.
We are using
3CX V18.0 update 6 (build 908)
Chrome Version 111.0.5563.65
Is there any solution to this problem?
Thank you in advance!
Chris
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