Solved WebMeeting Email with Link to recording is missing

[dhw]

Hi:

I am a new administrator of a 3CX PBX and on of our users recorded two 3CX Web Meetings yesterday, October 28, 2020, and did not receive any email with a link to the recordings so far, and nothing in the spam folder.

As an administrator am I able to retrieve these? Can we define an alternate storage location in the cloud? At AWS/Google or anywhere else you write to for storage in the cloud?

We have the links to the meetings if these are of help. These are important as we record all our meetings with our customers.

Thank you,

David

 

[JohnS_3CX]

Hi David,

No, the only person who will get the email is the organizer, and the file is store temporarily on our server to give a chance to download it before it gets purged.

- The email is delivered by the PBX (so ensure it can send emails)

- The command to send the email is received by the PBX from the 3CX Cloud (so make sure HTTPS port is open to receive)

- The meeting must not be deleted from your Webclient, if it was deleted then the recording will also be removed from the 3CX MCU and you will never be able to recover it.

Can you please confirm the above points?

 

[dhw]

Hi

we have confirmed that the PBX receives and sends email. I have personally tested the recording capability and it works.

the links still exist in the client web tool.
There is one meeting that we really need to retrieve if possible.

this was done on the 28th.

mug I share the link is there any way to see if there is a recording?

thank you

david

 

[JohnS_3CX]

Please send me a private message with the Organizer link and we will see if we can help.

 

[dhw]

I'd like to add the 3CX support is fantastic!!! A meeting that was recorded that was promised to one of our customers was recovered!!!!!!

Thank you JohnS_3CX

 

[JohnS_3CX]

You're welcome!