Webmeeting in Internet Explorer

[Vald. Birn]

Hi,

We would love to use the Webmeeting in 3CX, but the issue with this is you only support WebRTC. This is not a valid option, if we want every customer etc. to be able to connect and since they usually use IE11 this is quite hard to achieve.

I installed and configured the On Premise version of webmeeting, but this has the same issues.
So are there anyway to handle this in the current version ?

And second, do you expect to create a call escalation feature, that escalates a voice call to a video call, so you can get the audiostream from the phone, to map with the video call?

Thank you

 

[NickD_3CX]

In regard to Internet Explorer and 3CX WebMeeting, the later is based on Googles WebRTC technology. In order for a browser to support WebRTC, the developing company of the browser must incorporate Googles WebRTC API in order for it to become 'WebRTC supported', this has nothing to do with the way 3CX has implemented the WebMeeting.

If you want to see which browsers support anything to do with WebRTC, you may refer to this site:
http://iswebrtcreadyyet.com/

Specifically for WebMeeting though, as it does also require some additional functions, the plugin necessary is only available for Firefox and Chrome.

To summarize, even if 3CX did make a WebMeeting plugin for IE, it still would work as it does not support WebRTC.