Webmeeting link opens troubleshoot page

[mixig]

Hi,
as the title suggests all links of webmeetings which are created today are opening https://www.3cx.com/user-manual/video-conferencing/troubleshoot/
Nothing has changed on our side and stuff from troubleshoot page are not relevant.

After this error I tried few different MCU, and last option was automatic but every time same thing.
We have Proffesional Perpetual license with version of 3cx 16.0.4.504 on Debian 9.

Can anyone from 3cx can check this because all network settings / 3cx settings are same for days, weeks ago...

This is in high production and I dont want restart services and do an uograde to SP5.
I just want to know what is the reason for meetings stopped working.

I can give someone from 3cx FQDN (3cx domain) and webmeeting link for detail check

Thanks

 

[craigreilly]

I just tested - using Webclient.... sent link to another email address.
Seemed to work fine.
link was xxxxx-us.3cx.net/xxxxxxxxx

We are US based.

 

[mixig]

I am sure that problem isnt global for all users but just want to know what is the problem with my case because i am also sure that everything is ok on my side too.
User organized meeting for 60 people for this friday and call me that link is not working and I cant help him

 

[mixig]

Update, customer said that problem started yestarday with situation where only one person can be in the webmeeting, only when he exit from room, another user was able to enter the room

 

[mixig]

Restart all the services resolved the issue, but once again 3cx IMHO is not stable solution

 

[hogan71088]

This happened to me twice today, thought I was going crazy.

 

[LeonidasG_3CX]

We've made improvements to this part of WebMeeting in SP5. If or when you upgrade, it would be nice to know whether these issues are resolved or not.

 

[hogan71088]

We've made improvements to this part of WebMeeting in SP5. If or when you upgrade, it would be nice to know whether these issues are resolved or not.

Happened on SP5

 

[mixig]

With that, problem is that all services are running and there is no an email information that service is stopped

 

[JohnS_3CX]

@mixig you can start by whitelisting the MCU FQDNs https://www.3cx.com/community/threads/status-monitor-info.72678/

You can also send me your key and FQDN in a private message and I can also take a look from our end.

 

[stalley]

Meeting link also opens Troubleshooting Page for us, we're on 16.0.4.504. Tried changing mcu from Auto to a couple different specific ones, no difference. Any ideas before we abandon 3cx webmeeting? Upgrading to 16.5 is not a option for the forseeable future.

 

[JohnS_3CX]

@stalley that's a sign that the system cannot reach the 3CX MCUs.

Ensure that you have whitelisted the MCUs and director from here https://www.3cx.com/community/threads/status-monitor-info.72678/

Then restart your System Service via the management console.