Webmeeting login issue

[Jorge Martins]

Hello,
We have a 3cx system installed V15.5.10244.4 running with a PRO licence. For the first time we tried to run a webmeeting (via the 3cx softphone or the Web client interface) but we are unable to connect : we have always


Normaly our licence permits 100 simultaneous participants.

thank you in advance for your help.

Jorge.

 

[YiannisH_3CX]

Hello @Jorge Martins

Please make sure that port 5001 is open on the firewall so that the PBX can communicate with the webmeeting server and try again. Also try restarting the system server service of the PBX and see if that resolves the issue.

 

[Jorge Martins]

Hello Yiannish,

Thans for your reply,

Yes this port was opened and we tried to open all , restart the machine but still the same result. unfortunately i have to stop the tests for one week. Just confirm me please : On the dashboard we have just to allow a extension to make it works?:
Thank for the support.

 

[YiannisH_3CX]

Yes this port was opened and we tried to open all , restart the machine but still the same result. unfortunately i have to stop the tests for one week. Just confirm me please : On the dashboard we have just to allow a extension to make it works?:

Yes, you need to enable the option under the extension settings and have the ports configured correctly to have webmeeting working. Let us know if further assistance is required when you resume testing.