Solved WebMeeting no longer works after upgrading to 16.0.5.611

[Nils Dilau]

After upgrading to latest version, it is no longer possible to create a WebMeeting from the CTI client.

When I click the icon in the client, a browser window is opened, but it is always redirected to the troubleshooting page (https://www.3cx.com/user-manual/video-conferencing/troubleshoot/).

Anyone else experiencing the same, and might have a solution for it?

 

[JohnS_3CX]

Hi Nils,

Can you tell us if you have checked all the steps in the guide first?

 

[Nils Dilau]

Hi John,

Yes, I have checked all the steps in the 3CX WebMeeting Troubleshooting (FQDN etc.)

 

[JohnS_3CX]

Ok assusming you have restarted the system service, and it still doesn't work, I would suggest to verify the results using the Webclient before proceeding any further.

 

[Nils Dilau]

Yes, the server has been restarted multiple times.
I have now tried the Webclient and gets the following error (see attachment) when pressing the "WebMeeting"

 

[JohnS_3CX]

Hit F12 in your Chrome Browser, then right click the browser refresh button and select Empty Cache and Hard Reload.

 

[Nils Dilau]

Hi John,

Tried that, without any success. Any log file in can look into?

 

[JohnS_3CX]

Not gonna be related to logs I'm afraid, can you also launch a Chrome Incognito window and try logging into your webclient from there?

 

[Nils Dilau]

What I mean is - Are there any log files I can log into at the server?

Chrome Incognito does not change anything

 

[JohnS_3CX]

Hi Nils,

Please send me a private message with your FQDN and Key, I can also check a couple of things on our end

 

[Nils Dilau]

Hi John,

New to this forum, so started a conversation with you - Hopefully this is what you meant with private message

 

[JohnS_3CX]

Yep, thanks. I will take a look and get back to you

 

[JohnS_3CX]

After further investigation there was a mismatched parameter in the system that has now been corrected.