WebMeeting Recording not sending and dial in stuck on hold

[Brandon Rutledge]

We are having issues with our webmeetings. We can create them. others can join, however users who choose to call in to the configured number are placed on hold indefinatly and never actually transfer into the webmeeting. Additionally we never recieve the link to the recorded meetings. I am aware only the organizer gets the email but I have not recieved one from multiple test conferences. We are configured to use the Montreal servers for the webmeetings. Any Ideas of what to check as our firewall is good and our voicemails are sending through email as expected.

 

[JohnS_3CX]

Hi Brandon,

Are all the necessary ports open on the PBX? If it cannot communicate correctly with the webmeeting servers the audio from the people who called in cannot merge with the media server via your Webmeeting bridge that exists on the PBX

https://www.3cx.com/docs/ports/