WebMeeting recording problem

[Jalal]

hi
i have problem with WebMeeting recording video, when i receive the link for the recording which between two participant it allows coming not like the original video where The screen border in the video recording is not as original as the recording is cut off from the edges of the screen. so if someone is present at the end of the screen it does not appear in the recorded video

 

[Jalal]

Anyone noticed this issue please ? my product 3cx v15.5.0 standerd and i connected WebMeeting through MCU server located in Germany

 

[LeonidasG_3CX]

Can you please show a couple of screenshots with the differences?

 

[Jalal]

please check the snapshots attached to see the deference


thank you for your responded

 

[LeonidasG_3CX]

Thanks for the reply.
This is expected functionality. If there are two people in a meeting room, the recording shows them in split screen, same thing happens for 4 people, the screen splits to 4.

It's not possible to have multiple recordings, 1 for each user who wants to see exactly what he sees on his screen.

 

[Jalal]

thank you leonidas
I understood the split screen but please check the attached two photos and compare the original photo for part1 and the recording photo you will find there is cut for the edge of part1 photo
I clarify my issue in the part1-snapshot1 photo attached

Note: we are in process to purchase the 3CX Phone System Professional (16 Sim. calls) and we need to solve this issue please
thanks

 

[Jalal]

hi leonidas

if you can make test and check if this problem happen with you or it's only with me

thank u

BR.