WebRTC line is not registered error

[GG Support]

Hi,

My colleague got this error ( "WebRTC line is not registered") on her laptop when I called her on 3CX app. Please note that this error is only showing on her laptop not mobile.
Is there a fix to this?
Thanks,

 

[YiannisH_3CX]

To eliminate this is not caused by a setting on the extension create a new temporary extension and send your colleague a new welcome email and see if that extension works on the laptop.

You can also test the same extension on a different device or a different network. Anyone else facing this issue?

 

[GG Support]

Hi there,

Thank you for getting back to me. I will try that.
So far she's the only one of experience this issue.

Kind regards,

 

[samsondisposal]

I have this happening to 90% of my users. I am not able to find a solution on any of the posts.