Welcome Mail Missing

[svaira]

Hi, i add a user for my customer, and i will wait a welcome mail but there isn't in a mailbox...i change email (probably there is a problem with a mailbox), but nothing...i try random with other 3 different 3cx's central but is the same, nothing mail.
The PBX are hosting in 3cx cloud and the test email are successfully but email don't arrive.

 

[Charles_3CX]

Hi there, Which email system are you using to receive mail to, is it M365?

 

[svaira]

I send with 3cx server smtp to m365, why? There is a problem?

 

[jsa]

I send with 3cx server smtp to m365, why? There is a problem?

Hi!

I'm facing the same problem with two different microsoft 365 customers: Email test is OK but the email never reach a mailbox.
It works perfectly with Gmail accounts or others.

i think it's related to the format of email and microsoft 365 because if you delete the email model content, the email is received correctly.

What changed?

 

[jsa]

Edit the welcom email template with this and try:

%%EXTFIRSTNAME%%
%%WEBCLIENTURL%%
%%WEBCLIENTURLPUBLIC%%

%%EXTNUMBER%% %%SERVICES_ACCESS_PASSWORD%%

 

[Charles_3CX]

Thanks for the reply, yes there is currently an issue which we are actively investigating, please follow this post for updates:

https://www.3cx.com/community/threa...t-for-url-of-3cxphoneforwindows16-msi.121291/