WFH Users answer calls on Web App, but conversation is also being broadcast on Office phone

[MAWWICT]

Hi all,

Hope this is a quick fix that I've somehow missed. Some of our 3CX users have the 3CX Web App on their laptops and a Yealink Desk Phone in the office. We had reports today that staff who are working from home are answering incoming calls via their Web App, but the entire conversation they're having is also being broadcast from the loudpseaker on their Yealink phone in the office. (Which could lead to some embarrasing situations)

Any ideas how to stop that happening please?

Thanks a lot!

 

[Charles_3CX]

With regards to the webclients, are they in CSTA mode where the IP phone is chosen to be controlled by the webclients?