- Joined
- Nov 9, 2020
- Messages
- 43
- Reaction score
- 16
We’re really excited about the direction 3CX is taking with AI features, real-time transcription using ChatGPT is already a game-changer for our workflows, and we’ve partnered with Thoughtly and RetellAi to bring AI Agents to our customers by integrating them into 3CX as extensions.
That got us thinking, what’s on the horizon when it comes to AI natively within 3CX?
Some things we’d love to hear more about,
We’re genuinely enthusiastic about where things are going, it’s exciting to imagine what the next wave of AI-powered features might look like. Thank you for continually pushing the platform forward, we can’t wait to see what’s next.
That got us thinking, what’s on the horizon when it comes to AI natively within 3CX?
Some things we’d love to hear more about,
- Are there plans to expand AI beyond transcription into areas like smarter call routing, automated assistants, or sentiment analysis?
- Will we eventually see built-in virtual agents that can handle common customer interactions directly in 3CX without third-party tools?
- How does 3CX envision AI shaping the future of business communications inside the platform?
We’re genuinely enthusiastic about where things are going, it’s exciting to imagine what the next wave of AI-powered features might look like. Thank you for continually pushing the platform forward, we can’t wait to see what’s next.
