Whatsapp Error 30045

aziz66

Joined
Nov 4, 2022
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Hi,

I have Whatsapp integration that is working fine until today i was expecting a message from a vendor who has WhatsApp Business Account which i did not receive, after some checking i noticed in the events log the following Message "Unable to parse message from provider whatsapp. Error: message is empty", with error code "30045".


i can confirm that whenever a message sent from a regular whatsapp message its being received in 3cx fine without any errors, but if a message is sent from bot "Whatsapp Business Account" the same error message appears.
 

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