WhatsApp Inbound Routing for Chats, and Groups / Queues behaviour

[Nick W]

Hi,

Doing more testing on the WhatsApp integration.

Some questions please:

1. If a new message, from a new number, comes in and an agent in the group takes the message. They deal with the message and mark as archived (no option for dealt with). Should a new message show as a new chat to that group that is set under the inbound rule for the whatsapp trunk?
2. Can you route to Ring Groups, and Queues as well as a single person with the Whatsapp integration?

Thanks in advance,

 

[Nick W]

OK, Ignore me. I found out that all of the above is possible. I had missed the new "take" button in the Webclient.