WhatsApp option missing from 3CX running version 18.0 Update 5 (Build 418)

[eminn]

Please Help.

 

[Charles_3CX]

WhatsApp integration is configured as a trunk, under the Sip Trunk section within the management console.




https://www.3cx.com/docs/manual/whatsapp/

 

[eminn]

I had it

 

[Charles_3CX]

Correct, but it will not be seen in the WebClient/desktop app. Only visible in the management console with dedicated machines. It is only for the start-up version, where the WhatsApp configuration will be under the office settings of a manager's extension within the webclient.

 

[eminn]

how can i fix it?

 

[Charles_3CX]

For dedicated machines, it's only available within the management console.

 

[eminn]

I didn't understand , I do all the steps . it was still the same

 

[Charles_3CX]

Allow me to try and clarify this for you.

• For dedicated instances where the system's management is through the management console, the WhatsApp settings are only available within the management console.
• In the Start-Up version, where the system's management is through the Webclient of the manager's extension, it will be visible under the Voice & Chat settings.

Your instance is a dedicated one, so the WhatsApp integration is only available within the management console and not from the webclient.

I hope this clarifies this for you.

 

[eminn]

ok then how do i complete this?

 

[Charles_3CX]

What is it you would like to accomplish?

 

[eminn]

https://www.3cx.com/docs/manual/whatsapp/#h.74g1s2hrwr9l

Step 4 and Step 5.

 

[Charles_3CX]

For dedicated systems, use the section Dedicated (PRO or ENT)

https://www.3cx.com/docs/manual/whatsapp/#h.kfojwreziqgq

 

[eminn]

step 5 gives this problem.

 

[eminn]

This.

 

[Charles_3CX]

Here you will copy the Access token you pasted in from the previous step and paste it into the the verify token section

 

[eminn]

Same

 

[Charles_3CX]

Is the PBX management console reachable from the outside world? Have you configured the port forwarding on the firewall to allow HTTPS inbound?

 

[eminn]

Yes. Port 5001 is open.

 

[Charles_3CX]

In this case, I can only suggest opening a ticket with us at technical support to check.

 

[MuratDemirtas]

Bu.

Hello;

Something I noticed here, your address starts with http:// it has to be https://. Could he have overlooked it?