WhatsApp or Social Media intergration to Contact center

[Quest4Voice]

Good day Experts

I think am loving 3CX it really is handy easy to deploy and has enough reporting tools.

1. Is there a way one can integrate the call center line with WhatsApp.
2. Webchat can some one show me after website integration how can chats be queued to agents?

Thanks in advance

Quest

 

[leejor]

This has been raised on several occasions. Not sure if anything has changed since October of last year...

https://www.3cx.com/community/threads/3cx-whatsapp-integration.68611/

 

[StefanW]

You can see the planed Chat integrations in our latest road map update.
https://www.3cx.com/blog/releases/v16-roadmap-updates/

On Whats's Up, the only official integration would be with What's Up Business which is not Free for a company to use and the "company" must start a chat with a customer (and pay for the request to start a chat which only lasts 24h max). It looks like What's Up is not very keen on letting companies talk to their customers or customers to a company. I partially understand, as for me, this platform is for private enduser-to-enduser messaging.