When an incoming call is coming we would like to get a webhook notifcations happen from 3cx PABX to our system along with the incoming no

[Dreamvi]

Hi All,

I am new to 3cx, apologies if this was asked before.. searched few got CRM integeration..

Basically what we are looking for is:

1. When an incoming call comes in we would like a webhook notifications happening from 3CX PABX to one of our URL's. In the URL it will pass the incoming no. to us and then call a URL like

https://webhook.abc.com/guid=XXXX&incomingno=61412345678

that's it..

We tried CRM integeration, it does few things we are not very keen.. as it goes and updates your contact details in 3CX? We wrote one from the sample one it adds the details to 3CX contact details we don't want that we just want 3cx to notify to our system (i.e. call a triggering URL that's it)
Thanks in advance
-Ram

 

[VasilisV_3CX]

Hi @Dreamvi,

When logged in to the Web Client, navigate to Settings >> Integration and add your URL there. 3CX will send the Supported Variables through as needed.

Note that the call will have to reach the specific extension for the webhook to trigger.

 

[Evolute IT]

Otherwise, DM me.

 

[VoIPTools]

I'm hoping the announced Gateway Service, scheduled for release shortly after 3CX V18 is released, will provide some type of event subscription mechanism (webhooks, SignalR, etc.).

Today, we subscribe to events using the 3CX Call Control API. Our VoIPTools Relay subscribes to these events and then publishes the events to our applications via SignalR.

We offer full documentation for our API, developer support, sample code, and a Visual Studio sample product that shows you how to subscribe to 3CX events using our API.

Hopefully, 3CX will do the same when they release their new APIs / Services. My best guess is access to the new APIs will happen sometime in the December timeframe, but that's nothing more than an educated guess.