When pushing decline on 3cx app, other registered instances still ring

[rsubzero72]

Good Morning,

I have a end user that advised that when she receives an inbound call and clicks decline on her 3cx Desktop application the call continues to ring on her 3cx phone application. I have tested this myself and confirmed that the devices continue to ring. The only was I have found that is a workaround is send the call to voicemail. I have reviewed the parameters in 3cx and do not see an option to change this. Is there a way if the end user declines the call on one instances, it will decline it on all others? Thank you for your time.

 

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https://www.3cx.com/pbx/sip-forking/

https://www.3cx.com/community/threa...phone-then-pushes-call-to-pc-softphone.63958/

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You need to decline the call on all your registered devices before the "send to VM" condition is met, hence this is normal behavior.

However, while the iOS client is ringing, you will have the green answer button, the red decline button, and 3rd button to send the caller to voicemail. Instruct the user to use the 3rd button.

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