when users call extension, they dont hear ringing or music

[bnelson]

I have 3cx setup to go to my digital receptionist where she speaks "press 1 for sales" etc.

If i press 1, i hear "please hold while we transfer your call" (the default prompt)
but then there is no ringing or music to let that caller know they are being transferred.

is there a setting i missed? is this by design? can this be changed to a ringing or music?

 

[kanshare]

Ok all,

It finally works for me on PLANET VIP480, VIP480FXS, VIP480FXO, VIP280GS(gsm version). The 3CX support team suggested the below.

"You can try this:
1. Open 3CX, expand PSTN Gateways & select the Gateway entry. Click the advanced tab & untick "Supports Replaces" & "Supports Reinvite". Place a tick in "PBX Delivers Audio". Click OK.
2. Select the gateway again from the list & click "Refresh Registration". Wait 2 full minutes.
3. Try another call."

Worked like a charm. I guess it may also work for one way voice for remote desktop phones?

Also i got a hold on my hands of one of the supported Audio Codes. Noticed that when you set it up by default it has the same settings.

So hope this helps the rest of you all out there.

 

[kleon]

Thank you,

that was it , i followed your steps and i can hear the my on hold sound.

Thank you !