Solved While transferring a call says, Voicemail disabled for this extension please try again later and then hung up.

[ISService]

When we transfer a call from one ext to another, it says voicemail has been disabled for this ext. please try again. then it hung up the call automatically. I have cleared up space and rebooted the phones twice but doing the same thing. Any ideas?

 

[JohnS_3CX]

Yes, you are transferring a call to an extension that is currently forwarding it's calls.

The destination is an extension with no voicemail or a mailbox that is disabled.

Try this: create a brand new extension, and leave everything default. Login to the webclient or mobile client of this extension. Then try to forward a call to it. Your transfer should now succeed, proving transfers in general work ok.

You can then go and look at the other extension you were having trouble with, check what status its currently in, and check what forwarding rules or exceptions it has defined to learn what happens to your original problematic call transfer.

If you still cant find what the cause is, then factory reset the hardware phone and reprovision it. If the problem goes away, then you know that someone performed a call forward on their hardware phone (something we do not support nor recommend you do).

 

[ISService]

Hi Thank you for the response. I have tried to see under settings and realized that voicemail was disabled for the ext. Now if we transfer the calls it will transfer I can check from logs and in 2 seconds it says record your message and press pound.

In addition, I have checked under ext - forwarding rules set to 30 sec showing in screenshot below.

 

[ISService]

Hi, Nvm I found what was the issue - in IVR some settings were changed, and going to VM directly to ring group was causing this issue. I test and works everything well now.
Thank you for your guidance.

Isservice