- Joined
- Dec 30, 2019
- Messages
- 21
- Reaction score
- 8
We have DID's that are routed direct to Departments but we also have Site published numbers that come into a Digital Receptionist where the caller selects the required department (Sales, Service or Parts) and we would like to send the call to the Department (previously Group) where the Office Hours for that department can be applied. I cannot find any option to Transfer to a Deaprtment in the options for the IVR. Is this likely to happen in V20?