Windows 2003 error with 3cx V11 sp2/3 and 4.

[barman12345]

Hello everyone,

I would like to install the 3cx V11 sp2/3 and 4. But the problem is that my server in a Windows 2003 ...

I've tried to install the SP2 and it works, don't know why. But when I want to install the SP3 I've this following error.

2015/06/11 07:39:45.832|Inf(03)| Start updating the file: E:\3CXPhoneSystem\Bin\3CXMediaServer.exe
2015/06/11 07:39:45.879|Inf(03)| File updated successfully: E:\3CXPhoneSystem\Bin\3CXMediaServer.exe
2015/06/11 07:39:47.613|Inf(03)| Copying the original file: E:\3CXPhoneSystem\Bin\3CXPerfMon.dll
2015/06/11 07:39:47.613|Inf(03)| To rollback file: C:\Documents and Settings\All Users\Application Data\3CX\RollBack\Programs\Bin\3CXPerfMon.dll
2015/06/11 07:39:47.613|Inf(03)| Start updating the file: E:\3CXPhoneSystem\Bin\3CXPerfMon.dll
2015/06/11 07:40:05.958|Inf(03)| The following file could not be updated: E:\3CXPhoneSystem\Bin\3CXPerfMon.dll
2015/06/11 07:40:05.958|Inf(03)| Delete the roll back file
2015/06/11 07:40:05.958|Inf(03)| An error occurred while writing the following filerograms\Bin\3CXPerfMon.dll
2015/06/11 07:40:05.958|Exc(03)| System.IO.IOException: The process cannot access the file 'E:\3CXPhoneSystem\Bin\3CXPerfMon.dll' because it is being used by another process.
at PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile)
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
2015/06/11 07:40:05.958|Inf(03)| An error occurred while restoring the files
2015/06/11 07:40:05.958|Exc(03)| System.IO.IOException: The process cannot access the file 'E:\3CXPhoneSystem\Bin\3CXPerfMon.dll' because it is being used by another process.
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
2015/06/11 07:40:16.317|Inf(03)| Start rolling back the files


Thanks in advance

Meven Barman
ImmoStreet
Switzerland

 

[Pierre_3CX]

Hi there,
Looking at the log snippet it seems a process is locking access on 3CXPerfMon.dll , you can find out which process using a tool such as Sysiternals Process Explorer, then take a note of its PID, open an elevated command prompt and issue the following command taskkill /PID 123 /F (Where 123 the unique identified PID from the previous step.)