WIndows app answers intercom call instead of phone for 1 user? How do I make it always answer on the phone?

[53ovived]

How do I make it always answer on the phone?

 

[AWS2P]

on App do you use CTI ?

 

[53ovived]

on App do you use CTI ?

I found it late last night. You are right on. This one users profile was set to Softphone. Thanks for the reply!