Solved Windows App Not Upgrading to v18

[ChrisAtPentasys]

Some users have received the v18 upgrade notice but most have not. Is there a way to trigger the upgrade or an .msi file installer available yet?

 

[Saqqara]

Send the welcome email, and towards the bottom it has the link to the installer file

 

[SweetAction]

It should check for update every time the client is started, so a quick kill of the app and re-open should do it.

 

[ChrisAtPentasys]

Send the welcome email, and towards the bottom it has the link to the installer file

That's still v16...

 

[ChrisAtPentasys]

It should check for update every time the client is started, so a quick kill of the app and re-open should do it.

It does not check or if it does doesn't see the update.

 

[ChrisAtPentasys]

I have tried uninstalling and reinstalling v16 to see if that would trigger the update to v18.

An MSI file for v18 would be great...

Users cannot set status in v16 client on v18 server...

 

[NickD_3CX]

I have tried uninstalling and reinstalling v16 to see if that would trigger the update to v18.

An MSI file for v18 would be great...

Users cannot set status in v16 client on v18 server...

If you are talking about an MSI file for the new Desktop App, log into your WebClient, and if you haven't got it installed on your PC, on the left there should be a Windows Icon from where you can download the MSI installed of the new Desktop App.

 

[ChrisAtPentasys]

If you are talking about an MSI file for the new Desktop App, log into your WebClient, and if you haven't got it installed on your PC, on the left there should be a Windows Icon from where you can download the MSI installed of the new Desktop App.

THANK YOU!! There it was!

I thought I had looked there, but maybe it was the Welcome Email...

 

[NickD_3CX]

You are very welcome!