We have a terminal server set up which users remote into from windows 10 machines, and the 3CX softphone is installed on the server. Audio output and microphone input are both forwarded through RDP to a Sennheiser headset, plugged into the windows 10 machine. This has actually worked very well for us so far.
Now, we recently decided to start using Dell Wyse thin clients. We thought we could use a similar setup, but we hit a snag. For some reason with the thin clients, the recorded audio from the headset is extremely jumbled. So if I'm on the phone at one of these stations I can hear perfectly fine, but the other end hears jumbled garbage when I speak.
Can anyone tell me why this setup works great when using Microsoft Terminal Services Client, but has this issue when using a Dell thin client?
EDIT: Also I should add, when troubleshooting I tried to simply record audio using recording software. The results were not "jumbled" but for some reason was extremely sped up - like maybe there were missing segments in the audio and instead of recording the missing segments it cut those parts out, making the recording sound sped up. I'm not sure that's the reason, but that's my theory.
Is this a known problem, is there a fix, and should I escalate to Dell?
Now, we recently decided to start using Dell Wyse thin clients. We thought we could use a similar setup, but we hit a snag. For some reason with the thin clients, the recorded audio from the headset is extremely jumbled. So if I'm on the phone at one of these stations I can hear perfectly fine, but the other end hears jumbled garbage when I speak.
Can anyone tell me why this setup works great when using Microsoft Terminal Services Client, but has this issue when using a Dell thin client?
EDIT: Also I should add, when troubleshooting I tried to simply record audio using recording software. The results were not "jumbled" but for some reason was extremely sped up - like maybe there were missing segments in the audio and instead of recording the missing segments it cut those parts out, making the recording sound sped up. I'm not sure that's the reason, but that's my theory.
Is this a known problem, is there a fix, and should I escalate to Dell?
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