Windows client unusable due to resolution issues

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thrashcardiom

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I have a three monitor setup. One of the monitors is a hi-def monitor and the other two are 1080p monitors. Unfortunately the Windows client has decided that it is only going to display with zero scaling at all and so appears as a very small, unreadable, unusable application no matter which monitor it is on.

When being dragged from the hi-def screen to a 1080p screen, it recognises the resolution change for part of the drag. This image is of it half way onto the 1080p screen:
Screenshot 2021-02-16 113837.png


And here is what it looks like when it is finally completely on the 1080p screen. Those are two standard icons next to it.

Screenshot 2021-02-16 113940.png

I have three staff who are supposed to be using this client instead of desktop phones in the near future. This obviously isn't going to be possible if the client cannot be resized or displayed at a reasonable size.

Does anyone have a solution for this issue?

Thank you.
 
This app is way too old, forget about a fix or any support for that matter.

Are you using a PBX so old? It may be time to upgrade....
 
My PBX is up to date and the client was download from the 3CX site in the last 14 days. 3CXPhone6.msi. I would have thought this would be up to date.

I'm moving the PBX into the cloud over the next 14 days and require softphones for our users. The web client seems to be a bit useless as it won't work with our Sennheiser headsets. It recognises them when you go to make a call and asks permission to use them but then just uses the computer default audio.
 
Ok. I have found the current version through my PBX. Don't know why I didn't look there first.
 
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Glad you've found the new version @thrashcardiom. For anyone else facing similar problems, please note that version 6 is out of date and no longer supported.

Navigate to your customer portal / partner portal and download the latest version from the 'Downloads' tab under '3CX Clients'.
 
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