Windows Client will not register

[Shiggins88]

I recently upgraded 3CX v14 to v15.5. I have sketchy 3CX Windows client behavior on some of our workstations. It says:

This client is not compatible with the current version of 3CX phone system version 15.5 updated with the current version of 3CX phone system version 15.5 updated with the latest service pack is required.

It works on some but not others

 

[Shiggins88]

Can I get some suggestions on this?! We need the receptionist view.

 

[craigreilly]

step 1: Is system running SP6? Ensure there are no available updates. I know you say "some systems" but need to ensure this first.

 

[Shiggins88]

Thank you for the reply! We are on version 15.5.15502.6 and the Update page says:
Updates
Your system is up to date. Last checked: Today, 08:13

 

[YiannisH_3CX]

Hello @Shiggins88

What is the version of the 3CX client currently running? If you are running a very old version you may need to manually install the new one.

 

[Shiggins88]

We are using 3CX Client Version 15.5.12227.5. It's the same version on Clients that are registering and not able to register.

 

[YiannisH_3CX]

Have you tried sending a new welcome email to the affected clients and see if that works? Also have you tried un-installing and re-installing a client? Perhaps a dependency is missing.

 

[Shiggins88]

Resent the Welcome email and opened the 3CX config file. Same message from my first screenshot "3cx-windows-client-error"

Uninstalled 3CX, deleted the folder C:\ProgramData\3CXPhone for Windows, restarted computer, installed 3CX client and opened the 3CX config file frpm the Welcome email. Same message from my first screenshot "3cx-windows-client-error"

 

[deepak.kalhan]

Hi All,

I am also not able to enter my credentials on 3CX client.



I am seeing the blank page.. Can you please help me how can we do the login on the client.

 

[helpdesk_ict]

Hi All,

I am also not able to enter my credentials on 3CX client.

View attachment 9157

I am seeing the blank page.. Can you please help me how can we do the login on the client.

You need to use the .3cxconfig file in the welcome mail, open that file or drag it into 3CX and it should configure itself!

 

[deepak.kalhan]

I have got email verification email however it is not having any file attached into that.
Not sure about Welcome email.

 

[helpdesk_ict]

I have got email verification email however it is not having any file attached into that.
Not sure about Welcome email.

You need to login to the Management Console, browse to your extension, click on it and press 'Send Welcome Email'.

 

[deepak.kalhan]

May I know the link for Management Console.

 

[helpdesk_ict]

May I know the link for Management Console.

I dont know how your environment looks like / how your 3CX server is configured. So I can't help you with that. On the 3CX server itself you also have a Management Console.

 

[deepak.kalhan]

I have downloaded the client and trying to configure that.

This is a screen I am having right now..

 

[deepak.kalhan]

Or you are pointing on that.

 

[helpdesk_ict]

Or you are pointing on that.
View attachment 9161

Yes, now exactly do what I said before. Browse to your extension, click on it and press 'Send Welcome Email'.

 

[deepak.kalhan]

I submitted the request couple of times.. however haven't received the email.

 

[Shiggins88]

Just checking in to see if there is any progress on this. This post kind of got hijacked with another user's issue and I don't want it forgotten. I am ready to assist in anyway, we really need the windows client working properly.
Thank You!

 

[helpdesk_ict]

Did you also tried to remove the '3CXPhone for Windows' folder in 'AppData\Roaming'?