Windows desktop app?

[perfect-touch]

Is the windows desktop deprecated? It doesn't appear in the apps tab on a v20 installation?

The new Microsoft store app only supports URL CRM launch and not executable launch like the desktop app did...? Additionally, the MS store app can be closed accidentally by users, can't it? The desktop app would minimise to the system tray instead? Have I missed an announcement regarding EOL of the desktop app??

The ability for users to inadvertently close the store app is a nightmare for us!

 

[TecMate]

Every 3CX Windows Client since I can remember (*except for the Web client) has the behavior of minimize on close.
With other communication apps like MS Teams, Slack, Zoom, etc. they will all minimize on close.
Some apps will minimize to the system tray icons and some to the taskbar but the UX is the same; the app stays running when the user closes the window.

 

[Paul-2024]

Hi @alanplum We have just released a Beta 5 of the Softphone which fixes the following issues:
1. A dialog will be shown when pressing on (x) if you are on a call and requests confirmation to close the app.
2. If the user indeed confirms closing the app whilst on a call, the calls will be terminated in the background

Regarding running in the background and asking for confimation even when not on a call, we will discuss internally.

Discuss internally? What's the point of having the app installed on my computer if I can't receive a call in case I accidentally close it to clean up my desktop or if I don't want to have it cluttering my taskbar like it does when it gets minimized?

All things considered we are in 2024 and placing an icon in the system tray should be no brainer.

You guys need to start rethinking your roadmap here, it should be user-centric, not developer-centric.

 

[Raymond_AS]

So if i read this correctly, the Desktop app is not usable with version V20?

We have now lots of customers using this app in there windows 2016 RDS enveriment.
The use the protocol click to call/callto: option and that is not availible in the Webapp.
Also its not possible for the clients to use the store in Windows server 2016 RDS.

So how to solve this? or is it just we dont do that?

Anyone that can comment on this?
Currently all our employees use the Desktop App.
If it is already provisioned, will it keep working?

I would like to know if I can safely upgrade to V20 without breaking all provisioned phones.

 

[Raymond_AS]

I went ahead and contacted support about this.
Already provisioned Desktop apps will continue to function.