Windows Legacy App, CTI, E.164

[ichbins]

Because of the security incident, we switched to the windows legacy app. The users who use the app as a softphone do not have any problems. For users with a desktop device, however, dialling using the app is not possible. All numbers are stored in E.164 format. In CTI mode, the "+" sign is not transferred. Is there a workaround here?

 

[ThomasD_3CX]

Hi,

Please navigate under 3CX Phone For Windows legacy app Settings > Configure Accounts > Double Click on your account > Advanced Settings (button) > Scroll down and the option to replace the "+" symbol is located there